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Terms & Conditions of Sale and Use – Propulse
Last updated: 11/08/2025
1. Object
These Terms and Conditions of Sale and Use (hereinafter "T&C") govern all relationships between Propulse, operated by Imperivm Marketing FZCO, and any individual or legal entity (hereinafter "the Client") subscribing to the proposed services (hereinafter "the Services").
Acceptance of the T&C is mandatory for any use of the Services.
2. Services offered
Propulse offers digital services for optimization and management of visibility on social networks (Instagram, TikTok, etc.).
The Services are provided remotely only and consist of implementing means to promote the visibility of the Client's account. No quantified results or performance guarantee is promised.
3. Absence of right of withdrawal and refund policy
In accordance with article L221-28 of the Consumer Code, the Client does not benefit from a right of withdrawal due to the digital nature of the Services provided.
No refund will be made, except if Propulse is unable to operate the service on the Client's account.
The fact that the Client does not obtain the expected results is not a reason for refund.
Any attempt at fraudulent bank dispute (chargeback) will result in the immediate opening of a fund recovery file.
4. Financial terms
4.1. Subscriptions
- The amount due is automatically debited at the chosen frequency during subscription.
- The Client must keep their Payment Data up to date.
- In case of payment default, Propulse reserves the right to suspend the Services and initiate a recovery procedure through a mandated company, including direct contact with the Client's bank.
5. Client obligations
The Client undertakes to:
- Respect the rules of use of platforms (Instagram, TikTok, etc.).
- Provide accurate and up-to-date information.
- Maintain a valid password and access to their social account.
- Not use the Services for illegal activities or contrary to public order.
6. Termination
The Client can terminate at any time by sending an email to support@propulse.me.
Termination will only take effect from the receipt and validation by Propulse of a satisfaction questionnaire completed online by the Client.
If the questionnaire is not completed, the termination request will be considered incomplete and the subscription will continue until the current due date.
Any termination sent less than 24h before the renewal date cannot prevent the charge.
7. Limitation of liability
Propulse provides a duty of means and not of result.
We are not responsible for:
- Suspension or deletion of the Client's account by a third-party platform.
- Performance variations due to changes in algorithms or social network rules.
- Indirect losses, loss of earnings or image damage.
8. Force majeure
In case of force majeure (international network failure, regulatory prohibition, war, natural disaster, API suspension by a social network, etc.), Propulse cannot be held responsible for the temporary or permanent interruption of the Services.
9. Intellectual property
All elements of the site and Services are protected by copyright and remain the exclusive property of Propulse.
10. Personal data
The management of personal data is described in the Privacy Policy, available on our site.
11. Applicable law and jurisdiction
The T&C are subject to FRENCH law.
In case of dispute, exclusive jurisdiction is attributed to the courts of the jurisdiction of Propulse's registered office.
12. Acceptance
By subscribing to the Services, the Client acknowledges having read, understood and accepted these T&C.
These Terms and Conditions of Sale and Use (hereinafter "T&C") govern all relationships between Propulse, operated by Imperivm Marketing FZCO, and any individual or legal entity (hereinafter "the Client") subscribing to the proposed services (hereinafter "the Services").
Acceptance of the T&C is mandatory for any use of the Services.
2. Services offered
Propulse offers digital services for optimization and management of visibility on social networks (Instagram, TikTok, etc.).
The Services are provided remotely only and consist of implementing means to promote the visibility of the Client's account. No quantified results or performance guarantee is promised.
3. Absence of right of withdrawal and refund policy
In accordance with article L221-28 of the Consumer Code, the Client does not benefit from a right of withdrawal due to the digital nature of the Services provided.
No refund will be made, except if Propulse is unable to operate the service on the Client's account.
The fact that the Client does not obtain the expected results is not a reason for refund.
Any attempt at fraudulent bank dispute (chargeback) will result in the immediate opening of a fund recovery file.
4. Financial terms
4.1. Subscriptions
- The amount due is automatically debited at the chosen frequency during subscription.
- The Client must keep their Payment Data up to date.
- In case of payment default, Propulse reserves the right to suspend the Services and initiate a recovery procedure through a mandated company, including direct contact with the Client's bank.
5. Client obligations
The Client undertakes to:
- Respect the rules of use of platforms (Instagram, TikTok, etc.).
- Provide accurate and up-to-date information.
- Maintain a valid password and access to their social account.
- Not use the Services for illegal activities or contrary to public order.
6. Termination
The Client can terminate at any time by sending an email to support@propulse.me.
Termination will only take effect from the receipt and validation by Propulse of a satisfaction questionnaire completed online by the Client.
If the questionnaire is not completed, the termination request will be considered incomplete and the subscription will continue until the current due date.
Any termination sent less than 24h before the renewal date cannot prevent the charge.
7. Limitation of liability
Propulse provides a duty of means and not of result.
We are not responsible for:
- Suspension or deletion of the Client's account by a third-party platform.
- Performance variations due to changes in algorithms or social network rules.
- Indirect losses, loss of earnings or image damage.
8. Force majeure
In case of force majeure (international network failure, regulatory prohibition, war, natural disaster, API suspension by a social network, etc.), Propulse cannot be held responsible for the temporary or permanent interruption of the Services.
9. Intellectual property
All elements of the site and Services are protected by copyright and remain the exclusive property of Propulse.
10. Personal data
The management of personal data is described in the Privacy Policy, available on our site.
11. Applicable law and jurisdiction
The T&C are subject to FRENCH law.
In case of dispute, exclusive jurisdiction is attributed to the courts of the jurisdiction of Propulse's registered office.
12. Acceptance
By subscribing to the Services, the Client acknowledges having read, understood and accepted these T&C.