Multichannel support + dedicated agent
A Propulse account is never left on its own. Built-in chat, email, WhatsApp, and a single contact who knows your history, not an anonymous ticket. The support agent continuously supervises the AI targeting, on top of the settings you adjust yourself.
In detail
How it works in practice
Three channels open in parallel (chat built into the dashboard, email, WhatsApp) that all feed into the same account file, with no history siloed by channel
A named human support agent is assigned to the account, on top of the AI-driven automatic targeting: they know the current settings, the plans subscribed and previous exchanges before answering
Continuous account supervision (not only reactive to a request): the agent follows activity and can step in if a setting deserves adjusting
No need to restate context at every exchange: switching channel (from chat to WhatsApp, for example) does not restart the conversation from zero
The dedicated support agent coexists with Lucie, the AI advice agent included for free on all plans, without replacing her: Lucie answers common questions, and the human agent takes over for account follow-up
Access to support from the moment you subscribe, whatever the plan (Visibility, Growth, Acquisition) and with no extra paid option for this channel
For accounts managed under white label by an agency, the dedicated agent follows each client account individually, without mixing histories between accounts in the same portfolio
The WhatsApp channel allows quick contact outside the dashboard, useful when a targeting adjustment or a question about a DM cannot wait until your next login
Take action
Ready to activate Multichannel support + dedicated agent on your account?
15 minutes with the team to audit your account and see how this feature fits into your growth strategy.
Who this feature is for
Agencies
A portfolio of white-label client accounts stays handled by one dedicated agent per account: no mixed history between an agency's clients when a support issue comes up.
SMBs
With no in-house team dedicated to community management, chat, email or WhatsApp let you quickly reach a contact who already knows the account's setup, without re-explaining the context every time.
Coaches & trainers
Support follows the account continuously, useful for adjusting targeting between two program launches without waiting for an appointment or reopening a ticket from scratch.
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Read the articleFrequently asked questions
Frequently asked questions about Multichannel support + dedicated agent
Yes. There is no anonymous ticket queue where you end up with a different contact at every exchange: a human agent follows the account continuously and knows its history.
No, all three channels lead to the same agent and the same account history: a question asked on WhatsApp in the morning is visible if you follow up by chat in the afternoon.
Yes, multichannel support and the dedicated agent are part of the support on all three plans (Visibility, Growth, Acquisition), just like the Lucie AI agent.
The dedicated agent supervises each account individually, which remains true in an agency multi-account context: history is not pooled or diluted across the managed accounts.
Also worth a look
More Propulse features
Lucie, AI advice agent
Personalized growth advice 24/7, based on your account's real data. Included, free.
Learn more →Multi-account management (agencies)
Manage several client accounts from one place, with CSV/XLSX export ready to share.
Learn more →White-label offer for agencies
Resell Propulse to your clients under your own brand, with up to 40% net margin. 40+ partner agencies.
Learn more →