General Terms and Conditions of Sale and Use

Propulse - propulse.me

Last updated: April 15, 2026

Article 1 - Definitions

"Propulse" means the platform and services edited and operated by the company Imperivm Marketing FZCO, a company registered in the United Arab Emirates, whose registered office is located at Bureau A1, Dubai Silicon Oasis, Dubai.

"Client" means any natural or legal person who has subscribed to one or more Services offered by Propulse.

"Services" means all digital services offered by Propulse, including in particular the social media growth optimisation service (Instagram, TikTok), the Propulse Audience service (statistics and analytics via the Meta API), and the content publication calendar.

"Platform" means the website accessible at https://www.propulse.me as well as all interfaces, dashboards and tools made available to the Client.

"Client Account" means the personal space created by the Client upon registration on the Platform, allowing them to access the Services and manage their subscription.

"Credentials" means the access information for the Client's social media account (username, password, authentication codes) communicated to Propulse for the performance of the Services.

"Payment Data" means the information relating to the Client's payment method (bank card, billing details) used for the settlement of the Services.

"Third-Party Platform" means any social network or external platform on which the Services are performed, including Instagram, TikTok, Facebook, and any other platform operated by Meta Platforms, Inc. or ByteDance Ltd.

"Content" means all elements published by the Client on their social media account (texts, images, videos, stories, reels, etc.).

"T&Cs" means these General Terms and Conditions of Sale and Use.

Article 2 - Purpose and Scope

These T&Cs are intended to define the conditions under which Propulse provides its Services to the Client, as well as the respective rights and obligations of the parties.

The T&Cs apply to any subscription and use of the Services offered by Propulse. They are accessible at any time on the Platform and prevail over any other document, except for specific conditions expressly agreed in writing between the parties.

Acceptance of the T&Cs is a mandatory prerequisite for any use of the Services. The Client acknowledges having read these T&Cs and having accepted them by ticking the box provided for this purpose at the time of subscription.

Article 3 - Description of Services

3.1 Social Media Growth Service

Propulse offers a service to optimise the visibility and growth of the Client's account on Third-Party Platforms (Instagram, TikTok). This service operates through the implementation of automated interactions (follows, unfollows, interactions) targeted at accounts identified by the Client or recommended by Propulse based on the desired theme and audience.

The Client expressly acknowledges and accepts that:

The Services constitute an obligation of means and not of results.
No specific volume of followers, likes, comments or any other metric is guaranteed.
The results obtained depend on numerous factors outside Propulse's control, including the quality of the Client's Content, the relevance of targeting, the algorithms of Third-Party Platforms and the behaviour of users on those platforms.
Performance may vary over time depending on changes made by Third-Party Platforms to their algorithms, usage rules or terms of service.

3.2 Propulse Audience Service

Propulse offers an analytics and statistics service allowing the Client to visualise the performance data of their Instagram account. This service operates via the official Instagram Graph API (Meta) and requires the Client to connect their Instagram Business or Creator account via Facebook Login.

Accessible data includes: profile information, audience data (breakdown by age, gender, location), performance statistics (reach, impressions, visits, clicks) and content data (publications, engagement).

3.3 Content Calendar

Propulse makes available to the Client a tool for scheduling and publishing content on their Instagram account via the official Meta API. This service allows the scheduling of posts (photos, videos, carousels) at times defined by the Client.

Article 4 - Access Conditions and Registration

4.1 Access Conditions

The Services are accessible to:

Any natural person aged 18 or over, with full legal capacity.
Any legal entity, acting through a natural person with the legal capacity to contract on behalf of and for the account of said legal entity.

4.2 Registration

Use of the Services requires the creation of a Client Account on the Platform. The Client undertakes to provide accurate, complete and up-to-date information at the time of registration and to keep it up to date throughout the duration of their subscription.

Any registration made on the basis of false or incomplete information may result in the immediate suspension or termination of the Client Account, without notice or compensation.

4.3 Client Account Security

The Client is solely responsible for the confidentiality of their login credentials to the Platform. Any use of their Client Account is deemed to have been made by the Client themselves. In the event of unauthorised use of their Client Account, the Client must inform Propulse without delay at support@propulse.me.

Article 5 - Credentials and Access to the Client's Social Media Account

For the provision of growth Services, the Client communicates to Propulse the Credentials of their social media account. By providing these Credentials, the Client:

Expressly authorises Propulse to access their social media account and to carry out the operations necessary for the performance of the Services.
Guarantees being the legitimate holder of the social media account concerned, or having the authorisation of the holder to entrust the management of the account to Propulse.
Undertakes to inform Propulse as soon as possible of any change of password or security settings likely to affect the performance of the Services.

Propulse undertakes to:

Use the Client's Credentials exclusively within the framework of the performance of the Services.
Never disclose the Client's Credentials to third parties.
Implement appropriate security measures to protect the Credentials (encryption at rest and in transit, restricted access to authorised personnel).
Never store the Client's Instagram passwords in plain text.

Propulse cannot be held liable for the consequences resulting from a change of password made by the Client without prior notification, nor for the consequences resulting from a compromise of Credentials not attributable to Propulse.

Article 6 - Pricing and Payment Terms

6.1 Pricing

Service prices are indicated in euros, inclusive of all taxes (VAT included), on the Platform. Propulse reserves the right to offer promotional offers or price reductions at its sole discretion. Promotional offers and discounts are valid only for the duration of the initial period; at the end of this period, subscriptions are renewed at the current rates.

6.2 Price Revision

Propulse reserves the right to modify its prices at any time. The Client will be informed of any price change by email at least thirty (30) days before the new rates come into effect. The Client who does not accept the new rates may cancel their subscription in accordance with the terms set out in Article 12. Failing cancellation within this period, the Client is deemed to have accepted the new rates.

6.3 Payment Terms

Payment for Services is made by automatic debit from the Client's bank card, via the payment service provider Stripe. Propulse does not retain any banking details; these are stored securely by Stripe in accordance with PCI-DSS standards.

The Client guarantees that they have the necessary authorisations to use the payment method provided and undertakes to keep their Payment Data up to date throughout the duration of their subscription.

6.4 Payment Default

In the event of payment default (rejected debit, expired card, insufficient funds), Propulse reserves the right to:

Immediately suspend the Services until full payment of the sums due.
Make subsequent debit attempts.
Initiate a recovery procedure through a mandated company, including by direct contact with the Client's banking institution.
Terminate the Client's subscription after a formal notice that has remained without effect for fifteen (15) days.

Article 7 - Subscription and Renewal

The Services are provided in the form of a recurring subscription. By subscribing to the Services, the Client expressly acknowledges and accepts the recurring nature of their subscription and the associated debits.

The subscription is taken out for a period of one (1) month. At the end of each monthly period, the subscription is automatically renewed for a new period of one (1) month, unless cancelled by the Client under the conditions set out in Article 12.

The subscription amount is automatically debited from the Client's payment method on the anniversary date of the subscription, or on the last day of the month if the anniversary date does not exist in the month concerned.

The Client acknowledges that the automatic renewal of their subscription entails the obligation to pay the corresponding price for each new period, and that this obligation persists until the effective cancellation of the subscription.

Article 8 - Right of Withdrawal and Refund Policy

8.1 No Right of Withdrawal

In accordance with Article L221-28, 13 of the Consumer Code, the Client is informed and expressly accepts that the Services, as digital content provided on an intangible medium whose performance begins upon subscription, do not benefit from the fourteen (14) day right of withdrawal.

8.2 Refund Policy

Subscription fees are non-refundable. The Client acknowledges that the Services constitute an obligation of means and that the absence of expected results does not in any way constitute grounds for a refund.

Exceptionally, a pro-rata refund for the unused period may be granted in the sole case where Propulse is demonstrably unable to make the Services work on the Client's account, and that this impossibility is exclusively attributable to Propulse.

8.3 Bank Dispute (Chargeback)

Any bank dispute (chargeback) made in bad faith, i.e. in the absence of a legitimate reason such as an unauthorised debit or proven fraud, will result in:

The immediate and permanent suspension of the Services.
The opening of a recovery file with a mandated company for the recovery of all sums due.
The billing of management fees of a flat amount of fifty (50) euros.

Propulse reserves the right to provide to the Client's banking institution and to the recovery company any proof of acceptance of the T&Cs, subscription and use of the Services for the purpose of contesting the chargeback procedure.

Article 9 - Client Obligations

The Client undertakes to:

Comply with the terms of use of Third-Party Platforms (Instagram, TikTok, etc.) and all applicable laws and regulations.
Provide accurate and up-to-date information at the time of registration and throughout the duration of the subscription.
Maintain valid access to their social media account (functional password, two-factor authentication configured in a manner compatible with the Services).
Not simultaneously use other third-party automation or growth services on the same social media account.
Not purchase fake interactions (fake followers, fake likes, fake comments) while using the Services.
Not connect to their social media account from an excessive number of devices while using the Services.
Not use the Services for illegal activities, activities contrary to public order, or activities that infringe the rights of third parties.
Not publish illicit, defamatory, injurious, violent, discriminatory, pornographic or immoral Content on their social media account.
Actively cooperate with Propulse for the proper performance of the Services, in particular by responding to information requests within a reasonable time.

Failure by the Client to comply with these obligations may result in the suspension or termination of the Services under the conditions set out in Article 10, without Propulse being held liable for the consequences.

Article 10 - Prohibited Conduct and Sanctions

10.1 Prohibited Conduct

The following are strictly prohibited:

Using the Services for illegal, fraudulent purposes or in a manner that infringes the rights or security of third parties.
Any attempt to intrude into Propulse's computer systems, reverse engineering, decompilation or disassembly of Propulse software.
Reselling, assigning or transferring, free of charge or for consideration, all or part of access to the Services or the Client Account.
Any action aimed at imposing a disproportionate load on Propulse's infrastructure.
Using automated means (bots, scripts, robots) to access the Platform outside the functionalities provided for by the Services.
Any manipulation intended to distort the operation of the Services.

10.2 Sanctions

In the event of a breach by the Client of any of their obligations under these T&Cs, Propulse reserves the right, without prior formal notice where the seriousness of the breach justifies it, to:

Issue a warning to the Client.
Temporarily suspend access to the Services.
Permanently terminate the Client's subscription without refund.
Initiate any appropriate legal action.

10.3 Client Indemnity

The Client indemnifies Propulse against any complaint, claim, action or demand from third parties resulting from the Client's breach of their obligations under these T&Cs. The Client undertakes to compensate Propulse for any harm suffered and to reimburse all costs, charges and judgments relating thereto.

Article 11 - Limitation of Liability

11.1 Obligation of Means

Propulse undertakes to provide the Services with diligence and in accordance with best practices. It is expressly agreed between the parties that Propulse's obligation is one of means, to the exclusion of any obligation of results. Propulse does not guarantee any quantified results in terms of number of followers, likes, comments, reach or any other performance metric.

11.2 Exclusions of Liability

Propulse shall not be held liable for:

Any suspension, restriction or deletion of the Client's account by a Third-Party Platform, for whatever reason.
Any variation in performance or results due to changes in algorithms, usage rules or terms of service of Third-Party Platforms.
Any indirect damage, including in particular loss of revenue, customers, profits, data, loss of earnings or reputational damage.
The consequences of the Client providing erroneous, incomplete or outdated information.
The consequences of the Client using other third-party services on the same social media account simultaneously with the Services.
Any temporary unavailability of the Services due to maintenance operations, updates or unforeseen technical malfunctions.

11.3 Liability Cap

In any event, Propulse's liability under these T&Cs is expressly limited to direct and proven damages suffered by the Client. The total amount of damages that may be awarded to the Client may not exceed the total amount of sums actually paid by the Client to Propulse during the three (3) months preceding the event giving rise to liability.

11.4 Risk Acknowledgement

The Client acknowledges being informed that the use of automation services on social media carries inherent risks, including the risk of temporary or permanent restrictions imposed by Third-Party Platforms on their account. The Client declares that they use the Services knowingly and at their own risk with regard to the possible consequences for their social media account.

Article 12 - Termination

12.1 Termination by the Client

The Client may cancel their subscription at any time by sending an email to support@propulse.me. Cancellation takes effect at the end of the current subscription period, without refund of the pro-rata for the remaining period.

To be taken into account, the cancellation request must be received at least forty-eight (48) hours before the subscription renewal date. Any request received after this deadline will be processed for the following period.

12.2 Termination by Propulse

Propulse reserves the right to terminate the Client's subscription, by operation of law and without notice, in the following cases:

Payment default not remedied within fifteen (15) days following a formal notice.
Breach of these T&Cs by the Client.
Use of the Services for illegal purposes or purposes contrary to public order.
Provision of false or fraudulent information at the time of registration.
Conduct that is detrimental to Propulse, its systems or its other clients.

12.3 Consequences of Termination

Termination results in the immediate cessation of the Services at the end of the current period (in the case of termination by the Client) or immediately (in the case of termination by Propulse for cause). No refund will be made for the current period. The Client's data will be retained for thirty (30) days after termination, then permanently deleted.

Article 13 - Force Majeure

Neither party may be held liable for the non-performance or delay in performance of any of its obligations if such non-performance or delay results from a case of force majeure within the meaning of Article 1218 of the French Civil Code.

The following are expressly considered as cases of force majeure, in addition to those habitually recognised by case law:

The suspension, restriction or modification of the API or terms of service of a Third-Party Platform (Instagram, TikTok, Meta, etc.).
Internet infrastructure or telecommunications network outages.
Governmental or regulatory decisions restricting activity.
Natural disasters, wars, acts of terrorism, epidemics.
Cyberattacks of exceptional magnitude.

In the event of force majeure, the performance of the obligations of the affected party is suspended for the duration of the event. If force majeure continues beyond thirty (30) consecutive days, either party may terminate the contract by operation of law by written notification to the other party, without compensation.

Article 14 - Intellectual Property

All elements of the Platform and Services (software, interfaces, databases, texts, images, logos, trademarks, sounds, videos) are protected by intellectual property laws and are the exclusive property of Propulse or its rights holders.

The Client is prohibited from reproducing, representing, modifying, adapting, distributing, decomposing, disassembling, reverse engineering, or exploiting in any manner whatsoever, all or part of the Platform or Services, without the prior written authorisation of Propulse.

Subscription to the Services does not grant the Client any intellectual property rights over the Platform or Services, but only a personal, non-exclusive and non-transferable right of use, for the duration of the subscription.

Article 15 - Personal Data

Imperivm Marketing FZCO, as data controller, collects and processes the Client's personal data in the context of providing the Services, in accordance with the General Data Protection Regulation (GDPR).

The terms of collection, processing, storage and protection of personal data are detailed in the Privacy Policy.

For any question relating to the processing of their personal data or to exercise their rights (access, rectification, erasure, portability, objection, restriction), the Client may send a request to: support@propulse.me

Article 16 - Relationship with Third-Party Platforms

Propulse is in no way affiliated, partnered, approved or sponsored by Instagram, Meta Platforms Inc., TikTok, ByteDance Ltd. or any other Third-Party Platform. Propulse is an independent company offering social media growth optimisation services.

Regarding the Propulse Audience service and the content calendar, Propulse uses the official Instagram Graph API (Meta) as a Tech Provider verified by Meta. This verification covers exclusively the use of the official API and does not constitute an endorsement of all Services offered by Propulse.

The Client is informed and accepts that the use of automated growth Services may not comply with the terms of use of Third-Party Platforms and carries a risk of restrictions, temporary suspension or permanent deletion of their account by the relevant Third-Party Platform. Propulse cannot in any case be held liable for such measures taken by a Third-Party Platform.

Article 17 - Modification of T&Cs

Propulse reserves the right to modify these T&Cs at any time. The Client will be informed of any modification by email at the address provided at the time of registration, at least fifteen (15) days before the new conditions come into effect.

The Client who does not accept the modified T&Cs has the option to cancel their subscription before the new conditions come into effect, in accordance with the terms set out in Article 12. Failing cancellation within this period, the Client is deemed to have accepted the modified T&Cs.

The version of the T&Cs in force is that accessible on the Platform on the date of use of the Services by the Client.

Article 18 - Applicable Law and Dispute Resolution

18.1 Applicable Law

These T&Cs are governed and interpreted in accordance with French law, regardless of the Client's place of residence.

18.2 Mediation

In accordance with the provisions of the Consumer Code relating to the amicable resolution of disputes, the Client may use the mediation service offered by Propulse free of charge. The mediator may be referred to within one (1) year from the Client's written complaint to Propulse.

Before referring to the mediator, the Client must have previously sent a written complaint to Propulse at support@propulse.me. In the absence of a satisfactory response within thirty (30) days, the Client may refer the matter to the competent consumer mediator.

18.3 Competent Jurisdiction

In the event of a dispute not resolved by mediation, exclusive jurisdiction is attributed to the competent courts of the Tribunal judiciaire de Paris, France, unless mandatory legal provisions provide otherwise.

18.4 Clients Outside the European Union

For Clients whose principal residence is located outside the European Union, these T&Cs are subject to the law of the United Arab Emirates. In the event of a dispute, exclusive jurisdiction is attributed to the competent courts of Dubai, UAE.

Article 19 - General Provisions

19.1 Partial Invalidity

If any provision of these T&Cs is declared null or unenforceable by a final court decision, that provision shall be deemed unwritten, without affecting the validity of the other provisions which shall retain their full force and effect.

19.2 Non-Waiver

The fact that Propulse does not rely on a breach by the Client of any of the obligations referred to in these T&Cs shall not be interpreted as a waiver of the obligation in question or of any future action in the event of a similar breach.

19.3 Entirety

These T&Cs constitute the entire agreement between Propulse and the Client relating to the use of the Services. They replace and cancel any prior agreement, commitment or declaration, written or verbal, relating to the same subject matter.

19.4 Language

These T&Cs are drafted in French. In the event of translation into one or more other languages, only the French version shall prevail in the event of a discrepancy in interpretation.

19.5 Assignment

The Client may not assign all or part of their rights and obligations under these T&Cs without the prior written consent of Propulse. Propulse reserves the right to assign these T&Cs to any third party, notably in the event of a change of control, merger or asset transfer, subject to informing the Client.

Article 20 - Acceptance of T&Cs

By subscribing to the Services, the Client declares having read, understood and accepted without reservation these T&Cs in their entirety.

Acceptance of the T&Cs is evidenced by ticking the box provided for this purpose during the online subscription process, accompanied by the statement: "I have read and accept the General Terms and Conditions of Sale and Use. I understand that my subscription will be automatically renewed each month and that my payment method will be debited at each due date."

The date and time of acceptance, the Client's IP address and the version of the T&Cs accepted are recorded by Propulse and constitute proof of acceptance of these T&Cs.

Propulse - Imperivm Marketing FZCO Bureau A1, Dubai Silicon Oasis, Dubai, UAE support@propulse.me